Ok... I work in a CRAZY call center. I've worked in several over the last 15 years. This is one of the craziest customer bases I've ever worked with... Today's shenanigans consisted of the following:
A brand new customer called in early in the week to place an order. She specifically asked to have her check HELD until that Friday. Why couldn't she place her order on Friday do you ask? I have no freaking idea. Anywho... back to the story...
I spoke with her that Friday, because a certain national bank had overdrafted her account by $80 with fees. I looked at the order, and it appears it WAS our fault, and put the customer's check in too soon. I tell her it's not a problem, I can take care of the fees, as I would forward on the appropriate information to our accounting department. I asked her to fax in paperwork confirming that the fees were indeed due to her check to us. I advised her that we cut checks 2x per month.
Fast forward 2 weeks. She called in ENRAGED. She actually threatened to drive up here (20 minutes or so), to get her money.
First of all- Our accounting department is closed for the evening.
Second of all- The check hasn't even printed yet, there are 5 Fridays this month.
Third of all- You're bat crap crazy...
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