"You people"--
This quite possibly THE worst insulting thing you could say... The rep on the phone is simply an employee of the company. Regardless of your problem, he or she is NOT personally "out to get you" despite what you may think. 3 minutes from now, they'll have forgotten your name.
"Honey/Sugar/Sweetheart" --
Listen, when female Customer Service Reps hear this, they CRINGE. Granted, it's often a regional thing, or even a generational thing. I get that. I'm not talking about that. It's when you call us that when you're talking down to us, as though we are not educated enough to get a "real job". You obviously have something that needs fixed. Be respectful. If you call me this while being a jerk, I will repeat my name for you, since you OBVIOUSLY didn't catch it the first time. And if you continue to be a jerk, you're probably not going to get whatever it is I was THINKING about giving you, but a lot less at this point.
"Just give me your Supervisor"--
You know what? Let me know what the issue is. Believe it or not, I can PROBABLY take care of it for you-- lickity-split. THAT'S WHAT WE'RE HERE FOR. The Supervisor (or the President of the company (that one's my FAVORITE)) actually DO have other things to do besides sit with their thumbs up their butts waiting for YOU to call.
"Missy" --
Unless you're greeted with "Thank you for holding, this is Missy, how can I help you?" Don't go there... People feel this sense of anonimity with the internet, and the same goes with phone calls. It's like if you can't see them, and they can't see you, you have the freedom of being a jackass. We have all your information! Granted, I've never seen any CSR retaliate against a customer, but that doesn't mean people don't... We do relieve our stress by coming up with ideas on what we could do, but I don't think anyone's actually done anything... YET ;)
Bottom line, go by the Golden Rule... If your mother didn't teach it to you, you obviously have the internet, go and learn it.
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